Last updated: 22 September 2026
ATN Electric Company (trading as Swiss Smart Switches)
93 CCA, Ground Floor, DHA Phase 6, Lahore 54000, Punjab, Pakistan
Phone: 0331-4444450 · Email: hello@atnsmart.pk
Islamabad branch (AVS Group): Shop G13, Ground Floor, Diamond Mall & Residency, Islamabad · 0313-5566006
1. Where we deliver
We deliver throughout Pakistan. Our own branches are in Lahore and Islamabad; elsewhere we ship using third-party courier services. We do not currently ship outside Pakistan.
2. Dispatch and delivery times
In-stock orders are usually dispatched within 1 to 2 working days. Indicative delivery times after dispatch:
- Lahore – 1 to 2 working days
- Islamabad, Rawalpindi, Karachi, Faisalabad, Multan and other major cities – 2 to 4 working days
- Other towns and remote areas – 3 to 7 working days
These are estimates, not guarantees. Delivery can be delayed by weather, public holidays, security situations or courier backlogs. Large control panels and door locks may need a separate delivery arrangement, which we will confirm with you.
3. Delivery charges
Charges are calculated at checkout based on destination, weight and order value. Any free-delivery threshold in force at the time will be applied automatically in the cart.
4. Cash on delivery
Where cash on delivery is offered, the full amount is payable to the courier at the time of delivery. We may restrict this option for high-value orders or for addresses where previous COD orders have been refused.
5. Checking your delivery
Please inspect the packaging before you sign for it. If a carton is visibly damaged, note this with the courier at the time of delivery and tell us within 48 hours. Claims for transit damage reported later are harder for us to pursue with the courier.
6. Failed deliveries and wrong addresses
Please make sure the delivery address and phone number are correct. If a parcel is returned to us because the address was wrong or nobody was available after reasonable attempts, we will contact you to arrange redelivery; a further delivery charge may apply.
7. Title and risk
Consistent with the Sale of Goods Act 1930, risk in the goods passes to you on delivery. Ownership passes once we have received payment in full.
8. Delays and your rights
If we cannot deliver within a reasonable time and you no longer want to wait, you may cancel and receive a full refund of the price and delivery charge. Deficiency in service is actionable under the Punjab Consumer Protection Act 2005 and the equivalent provincial legislation applying in your province.
9. Contact
For delivery questions call 0331-4444450 or email hello@atnsmart.pk.