Last updated: 22 September 2026
ATN Electric Company (trading as Swiss Smart Switches)
93 CCA, Ground Floor, DHA Phase 6, Lahore 54000, Punjab, Pakistan
Phone: 0331-4444450 · Email: hello@atnsmart.pk
Islamabad branch (AVS Group): Shop G13, Ground Floor, Diamond Mall & Residency, Islamabad · 0313-5566006
1. Our policy
We want you to be satisfied with your purchase. You may request a return or exchange within 7 days of delivery, provided the conditions below are met. This is ATN’s own commercial policy and it is offered in addition to – not instead of – your rights under Pakistani law.
2. Conditions for return
- The item is unused, uninstalled and undamaged.
- The original box, accessories, manuals and any protective film are included.
- You can provide the invoice or order number.
Because our switches and panels are wired into a mains circuit, an item that has already been installed cannot be returned for change of mind. It may still be covered by the Warranty Policy if it is faulty.
3. Faulty, damaged or incorrect items
If an item arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with photographs. We will arrange collection at our cost and provide a replacement or a full refund. Your rights in this situation are supported by the Sale of Goods Act 1930, under which goods must correspond with their description and be of the quality the contract requires, and by the Punjab Consumer Protection Act 2005 (Lahore) or the Islamabad Consumer Protection Act 1995 (Islamabad), which give consumers a right of redress for defective goods and deficient service.
4. Items we cannot accept back
- Items damaged by incorrect installation, misuse, or work by an unqualified person.
- Items damaged by voltage surge, lightning, water ingress or fire.
- Custom-configured, specially imported or clearance items sold as non-returnable and marked as such at the time of sale.
5. How to start a return
Call 0331-4444450 or email hello@atnsmart.pk with your order number, the item, and a short description of the problem with photographs where relevant. We will confirm the return method.
6. Refunds
Approved refunds are issued to the original payment method, or by bank transfer for cash-on-delivery orders, within 7 to 10 working days of our receiving and inspecting the returned item. Where the return is for change of mind, the original delivery charge is not refunded and the cost of return carriage is yours. Where the item was faulty or incorrectly supplied, we bear all carriage costs.
7. Exchanges
Exchanges are subject to stock. If the replacement costs more, the difference is payable; if it costs less, we refund the difference.
8. If you are not satisfied
Contact us first. If the matter is unresolved, a consumer may approach the Consumer Court having jurisdiction under the applicable provincial consumer protection legislation.