Last updated: 22 September 2026
ATN Electric Company (trading as Swiss Smart Switches)
93 CCA, Ground Floor, DHA Phase 6, Lahore 54000, Punjab, Pakistan
Phone: 0331-4444450 · Email: hello@atnsmart.pk
Islamabad branch (AVS Group): Shop G13, Ground Floor, Diamond Mall & Residency, Islamabad · 0313-5566006
1. What is covered
ATN Electric Company provides a warranty against manufacturing defects in material and workmanship on products bought from atnsmart.pk or our branches. Pakistani law does not fix a minimum warranty period for electrical goods; the period below is the commercial warranty we offer, and it is additional to your statutory rights.
2. Warranty periods
- Smart switches, glass switches, matt switches and R-Series switches – 12 months from the date of invoice
- Smart control panels – 12 months from the date of invoice
- Smart door locks – 12 months from the date of invoice on the lock mechanism and electronics
- Wi-Fi accessories, sockets, LED lights and similar items – 6 months from the date of invoice
- Batteries and consumable parts – not covered
Where a specific product page states a different period, the period on the product page applies.
3. What the warranty does not cover
- Damage caused by installation by an unqualified person, or by installation not following the product manual.
- Voltage fluctuation, power surge, lightning strike or incorrect supply voltage.
- Water ingress, fire, impact, or use in conditions the product was not designed for.
- Normal cosmetic wear such as scratches or discolouration of the faceplate.
- Any product that has been opened, modified or repaired by a third party.
- Products where the serial number or warranty label has been removed or defaced.
4. Installation requirement
These are mains-voltage products. Installation by a qualified electrician is a condition of the warranty, and is a safety requirement. Keep the electrician’s invoice where possible; we may ask for it.
5. Making a claim
Contact us with your invoice or order number, the product name, and a description of the fault with photographs or a short video. Call 0331-4444450 or email hello@atnsmart.pk. You may also bring the product to either branch. The product must be returned with its accessories.
6. How we resolve a valid claim
We will repair the product, or replace it with the same or an equivalent model, at our option. Where neither is reasonably possible we will refund the price paid. We aim to complete assessment within 7 to 14 working days of receiving the product. Carriage to us for a valid warranty claim within the first 30 days is at our cost; after that, carriage to us is yours and return carriage is ours.
7. Your statutory rights
This warranty does not limit your rights under the Sale of Goods Act 1930, which implies conditions as to description and fitness for purpose, or under the Punjab Consumer Protection Act 2005, the Islamabad Consumer Protection Act 1995, or the consumer protection law of the province in which you bought the product. Those laws give a consumer a right of redress in respect of defective goods, and provide for complaint to a Consumer Court.
8. Note on this document
This page sets out ATN’s commercial warranty terms in plain language. It is not legal advice. We recommend that the final wording be reviewed by a Pakistani lawyer before it is relied on in a dispute.